Privacy Policy

When you submit a booking inquiry, contact form, or newsletter signup, we may collect:

• Name
• Email address
• Phone number
• Event address, city, state, and ZIP code
• Event date, start time, and end time
• Event type and number of guests
• Requested services and experience preferences
• Theme or color palette details
• Special requests or dietary considerations
• Estimated budget
• How you heard about Cartistry
• Any message content you choose to share

You provide this information voluntarily through the forms on our website, including our multi-step booking experience, contact form, and newsletter signup.

We use the information you share to:

• Respond to your inquiry and coordinate your event
• Review availability, options, and pricing
• Provide customer support and communicate about your booking
• Send confirmation and follow-up messages about your request
• Send newsletter updates, event inspiration, and special offers (only if you opt in)
• Improve our services and website experience

We use a customer relationship management (CRM) platform to store and manage the information you submit so our team can review your request, follow up, and coordinate your event. Your information is used to create or update a contact record associated with your inquiry.

Our website may use cookies or similar technologies for basic functionality, analytics, and to understand how visitors use the site. You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

We may use analytics tools to understand website traffic and performance. These tools may collect limited usage data such as device type, browser, and pages visited.

We do not sell your personal information. We may share information with trusted third-party service providers (such as our CRM, email, and analytics providers) who help us operate our business, and only as necessary to provide our services. These providers are obligated to handle your information responsibly.

We retain the information you submit for as long as needed to respond to your inquiry, provide our services, and meet our business or legal obligations. You may request deletion of your information at any time (see Your Rights below).

We take reasonable measures to protect your information against unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request to access, correct, or delete the personal information we hold about you, or opt out of marketing communications at any time. To make a request, contact us at hello@cartistrynyc.com.

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has shared information with us, please contact us so we can remove it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

If you have questions about this Privacy Policy or your information, please contact us:
Email: hello@cartistrynyc.com
Service area: Brooklyn, New York and the NYC area